Every depot, every load, fully visible.

The Problem in Logistics Operations

A driver reported damaged cargo on WhatsApp. The message got buried. The client claimed R200K. You have no dispatch evidence.

Your biggest client's SLA requires 98% on-time delivery. You're at 94%. You can't tell them where the 6% fails because nobody tracks exceptions structurally.

You have 12 warehouses. One runs perfectly. One is chaos. You can't replicate what works because it's in people's heads.

How Storecall Solves It

Every delivery exception is logged with photos, timestamps, and reason codes. Driver accountability is clear. Client disputes are resolved with evidence, not arguments.

Delivery performance is tracked per route, per driver, per vehicle. You know exactly where the 6% fails and can fix it systematically.

Standard routines deploy across all warehouses. You compare performance site-by-site and replicate what works.

Warehouse-to-Delivery Visibility — Know Where Things Break

Dock checks, route exceptions, vehicle inspections, and dispatch issues — structured so operations leaders see delays and failures across depots before customers call.

Depot & Fleet Checks

Inbound receiving, outbound dispatch verification, yard walks, and pre-trip vehicle checks — standardised across sites so you know which depots and vehicles actually completed today's routines.

• Goods-in and receiving checks
• Outbound dispatch verification
• Forklift and MHE pre-use checks
• Vehicle pre-trip inspections
• Yard and dock walk-arounds
• Loading bay and staging checks

Exception & Delay Logs

Late deliveries, damaged cargo, missed collections, and picking errors — captured at the moment they happen with photos and reason codes, so you can answer client SLA questions with data instead of guesses.

• Late or failed deliveries
• Damaged or short shipments
• Route delays and breakdowns
• Picking and packing errors
• Customer POD disputes
• Inventory count variances

Network Approvals

Route changes, claim investigations, overtime, and priority reroutes — decided quickly with a clear trail so dispatch managers are not stuck waiting on inbox approvals.

• Route change approvals
• Customer claim investigations
• Overtime and driver shift changes
• Priority reroute authorisations
• Carrier or vendor adjustments
• Special handling requests

What Network Managers See Across Depots

Depot supervisors run daily dispatch. Network managers need to know where delays cluster, which routes fail SLAs, and which sites skip checks — before the client escalation arrives.

Exception Heatmaps by Depot

Late deliveries, damages, and picking errors grouped by site and route so you know which depot or team needs intervention this week.

Fleet and Check Completion

See which vehicles completed pre-trip checks and which depots missed inbound or outbound routines — before something leaves the yard unverified.

SLA Performance Digests

Weekly on-time and exception summaries generate automatically for operations leadership — no manual consolidation from driver WhatsApp groups.

Frequently Asked Questions

What is Storecall and how does it help my operations?

Storecall is a connected operations platform that brings your daily workflows — inspections, issue tracking, approvals, and reporting — into one structured system. It replaces scattered communication, spreadsheets, and manual tracking with a clear, accountable process your whole team can follow. The result: nothing gets lost, every issue has an owner, and leadership has real-time visibility without asking for it.

Who is Storecall built for?

Storecall is designed for operations, area, and compliance leaders managing multi-site or field-based teams. It's used across retail, logistics, manufacturing, food & beverage, hospitality, and facilities management — anywhere daily processes need structure, visibility, and accountability.

Does Storecall work on mobile?

Yes. Storecall runs on any modern browser — mobile, tablet, or desktop. There's nothing to install or update. Your field team can complete inspections, report issues, and submit approvals directly from their phone with photo evidence.

What can I use Storecall for?

Anything your team does repeatedly that needs structure and accountability — daily site checks, equipment inspections, safety audits, shift handovers, approval requests, maintenance rounds, or compliance reporting. If it currently lives in WhatsApp, spreadsheets, or someone's head, it probably belongs in Storecall.

What is Nova AI?

Nova AI is Storecall's built-in intelligence layer. It analyses every data point your team captures across all locations, surfaces anomalies, generates intelligent summaries, and helps you spot patterns that would be impossible to find manually. Ask it anything about your operations in plain language — and export the conversation as a PDF to share with leadership.

How does reporting with pivots work?

Storecall's reporting engine lets you slice your operational data by location, team, time period, or any custom dimension — just like pivot tables in a spreadsheet, but built from live data. Compare compliance across regions, track trends over time, and export executive-ready reports without manual data collection.

Can I track equipment and assets?

Yes. Storecall's asset management module lets you register equipment, track maintenance history, schedule servicing, and monitor asset health across all your sites. Link assets to inspections and maintenance workflows so everything stays connected.

How does Storecall handle overdue or missed items?

Automatically. Overdue submissions are flagged in dashboards, reminders are sent to responsible users, and items escalate to the next level if they're not addressed. Nothing slips through. Your team stays proactive instead of reactive.

How long does it take to get started?

Most teams are live within a week. We help you digitise your first workflows, configure your locations and teams, and ensure everyone knows how to use the system. No complex IT project required.

Can we try Storecall before subscribing?

Yes. Explore Storecall free for 30 days — no credit card required. Build workflows, invite your team, and see how it fits your operations before you commit.

Is Storecall good for audits and inspections?

Yes. Storecall is built for field audits and inspections — scored templates, photo and geotag evidence, digital signatures, scheduled recurring audits, KPI compliance scoring, and real-time multi-site dashboards. Failed items can trigger corrective workflows and escalation automatically.

Storecall vs Bindy — which is better for retail audits?

Both handle retail site inspections with photo evidence. Bindy is strong for global enterprise visual merchandising and multi-language rollouts. Storecall matches inspection execution and adds linked workflows, pivot reporting, approvals, and Nova AI — better when audit findings must trigger accountable follow-through across teams. See storecall.co.za/compare/bindy for the full comparison.

Storecall vs SafetyCulture — which is better for inspections?

Both deliver inspection-grade mobile audits with scoring and photo evidence. SafetyCulture (iAuditor) is excellent for straightforward field checklists. Storecall matches that execution and adds linked workflows, pivot reporting, approvals, and Nova AI — better when failed checks must trigger accountable follow-through across teams. See storecall.co.za/compare/safetyculture for the full comparison.

Storecall vs GoAudits — which is better for field audits?

Both score field audits with photo evidence and compliance reporting. GoAudits focuses on completing and reporting audits. Storecall matches inspection execution and adds linked workflows, escalation, pivot reporting, and Nova AI in one platform. See storecall.co.za/compare/goaudits for the full comparison.