Every store, every check, one system of record.

The Problem in Retail Operations

Your area manager oversees 40 stores. She can physically visit 3 per week. What's happening in the other 37?

Head office rolled out a new campaign. 200 stores should have executed by Monday. By Wednesday, you're still asking who's done it in a WhatsApp group.

A customer slipped in a store. The incident was in a notebook. Head office didn't know until the lawyer's letter arrived.

How Storecall Solves It

Every store submits daily checks with photos. Regional managers see compliance across all 40 stores from their dashboard — without leaving their desk or sending a single message.

Campaign execution is tracked in real time. You know which stores are done, which are late, and which need a nudge — without WhatsApp or phone calls.

Every incident is logged immediately with photos, timestamps, and automatic escalation. Head office knows within minutes, not months.

Daily Store Operations — Checks, Issues, and Decisions in One Place

Opening routines, cash-ups, campaign rollouts, and store issues — structured so area managers see what happened at every location without calling store managers or digging through WhatsApp.

Daily Store Checks

Opening and closing routines, merchandising walks, and cash-up verification — completed the same way at every store, with timestamps and photos so regional managers know what actually happened today.

• Store opening & closing routines
• Cash-up and banking reconciliation
• Merchandising and display standards
• Campaign and promo execution checks
• Regional manager store visits
• Staff briefing and handover sign-off

Store Issue Logs

Equipment failures, delivery problems, customer complaints, and cash variances — logged once, assigned to an owner, and tracked until resolved. HQ sees open issues across the estate without anyone forwarding screenshots.

• Broken chillers, tills, or POS issues
• Late or short deliveries
• Customer complaints and refunds
• Cash variances and banking problems
• Staffing or coverage gaps
• Shrink, security, or access incidents

Store-to-HQ Approvals

Refunds, repair spend, stock transfers, and trading-hour exceptions — routed to the right approver with context attached, so store managers stop waiting days for email replies.

• Customer refund approvals
• Store repair and capex requests
• Stock transfer between branches
• Trading hours or staffing exceptions
• Visual layout change sign-offs
• Discount or price exception requests

What Regional and HQ Managers See Every Day

Store managers run the floor. Area managers and HQ need to know which stores opened on standard, which issues are open, and which campaigns actually landed — without calling 40 store managers.

Live Store Completion View

See which stores finished opening checks, cash-ups, and campaign tasks — and which are late — on one dashboard updated in real time.

Open Issues Across the Estate

Equipment faults, delivery problems, and customer complaints roll up by region so you prioritise support visits instead of discovering problems on the next store walk.

Exception Reports to Your Inbox

Weekly store-performance summaries and overdue-item digests email automatically — manage by exception, not by chasing store managers for updates.

Frequently Asked Questions

What is Storecall and how does it help my operations?

Storecall is a connected operations platform that brings your daily workflows — inspections, issue tracking, approvals, and reporting — into one structured system. It replaces scattered communication, spreadsheets, and manual tracking with a clear, accountable process your whole team can follow. The result: nothing gets lost, every issue has an owner, and leadership has real-time visibility without asking for it.

Who is Storecall built for?

Storecall is designed for operations, area, and compliance leaders managing multi-site or field-based teams. It's used across retail, logistics, manufacturing, food & beverage, hospitality, and facilities management — anywhere daily processes need structure, visibility, and accountability.

Does Storecall work on mobile?

Yes. Storecall runs on any modern browser — mobile, tablet, or desktop. There's nothing to install or update. Your field team can complete inspections, report issues, and submit approvals directly from their phone with photo evidence.

What can I use Storecall for?

Anything your team does repeatedly that needs structure and accountability — daily site checks, equipment inspections, safety audits, shift handovers, approval requests, maintenance rounds, or compliance reporting. If it currently lives in WhatsApp, spreadsheets, or someone's head, it probably belongs in Storecall.

What is Nova AI?

Nova AI is Storecall's built-in intelligence layer. It analyses every data point your team captures across all locations, surfaces anomalies, generates intelligent summaries, and helps you spot patterns that would be impossible to find manually. Ask it anything about your operations in plain language — and export the conversation as a PDF to share with leadership.

How does reporting with pivots work?

Storecall's reporting engine lets you slice your operational data by location, team, time period, or any custom dimension — just like pivot tables in a spreadsheet, but built from live data. Compare compliance across regions, track trends over time, and export executive-ready reports without manual data collection.

Can I track equipment and assets?

Yes. Storecall's asset management module lets you register equipment, track maintenance history, schedule servicing, and monitor asset health across all your sites. Link assets to inspections and maintenance workflows so everything stays connected.

How does Storecall handle overdue or missed items?

Automatically. Overdue submissions are flagged in dashboards, reminders are sent to responsible users, and items escalate to the next level if they're not addressed. Nothing slips through. Your team stays proactive instead of reactive.

How long does it take to get started?

Most teams are live within a week. We help you digitise your first workflows, configure your locations and teams, and ensure everyone knows how to use the system. No complex IT project required.

Can we try Storecall before subscribing?

Yes. Explore Storecall free for 30 days — no credit card required. Build workflows, invite your team, and see how it fits your operations before you commit.

Is Storecall good for audits and inspections?

Yes. Storecall is built for field audits and inspections — scored templates, photo and geotag evidence, digital signatures, scheduled recurring audits, KPI compliance scoring, and real-time multi-site dashboards. Failed items can trigger corrective workflows and escalation automatically.

Storecall vs Bindy — which is better for retail audits?

Both handle retail site inspections with photo evidence. Bindy is strong for global enterprise visual merchandising and multi-language rollouts. Storecall matches inspection execution and adds linked workflows, pivot reporting, approvals, and Nova AI — better when audit findings must trigger accountable follow-through across teams. See storecall.co.za/compare/bindy for the full comparison.

Storecall vs SafetyCulture — which is better for inspections?

Both deliver inspection-grade mobile audits with scoring and photo evidence. SafetyCulture (iAuditor) is excellent for straightforward field checklists. Storecall matches that execution and adds linked workflows, pivot reporting, approvals, and Nova AI — better when failed checks must trigger accountable follow-through across teams. See storecall.co.za/compare/safetyculture for the full comparison.

Storecall vs GoAudits — which is better for field audits?

Both score field audits with photo evidence and compliance reporting. GoAudits focuses on completing and reporting audits. Storecall matches inspection execution and adds linked workflows, escalation, pivot reporting, and Nova AI in one platform. See storecall.co.za/compare/goaudits for the full comparison.