Every building, every system, under control.

The Problem in Facilities Management Operations

A tenant reported a leaking pipe on Monday. By Thursday they email again — angrier. Your building manager thought the contractor was "on it." Nobody tracked it.

You manage 30 buildings. You have no single view of which properties have open faults right now — only what each building manager remembers to mention on the weekly call.

A contractor marked a job complete. The tenant says the HVAC still isn't working. You have no photo evidence or sign-off to settle the dispute.

How Storecall Solves It

Every tenant request is logged, assigned, and tracked until closed. Portfolio managers see open work across all buildings without chasing site managers.

Open faults and overdue jobs roll up on one dashboard — filter by property, age, or severity and manage by exception.

Contractor completion requires photo evidence and sign-off. Disputes are resolved with facts, not phone calls.

Portfolio Operations — Tenants Heard, Work Tracked

Tenant requests, contractor jobs, building walk-throughs, and open faults — visible across every property so portfolio managers manage by exception instead of chasing building managers for updates.

Building Walk-Throughs

Routine property walks, common-area checks, and asset condition reviews — standardised across the portfolio with photos so you compare buildings on the same criteria, not manager memory.

• Building and common-area walks
• Lift, parking, and access checks
• HVAC and plant room inspections
• Cleaning and groundskeeping standards
• Vacant unit turn inspections
• Contractor work verification

Fault & Tenant Logs

Maintenance faults, tenant complaints, and access issues — assigned, escalated, and tracked until closed so portfolio managers see overdue work across all buildings on one dashboard.

• Tenant maintenance requests
• Water leaks and HVAC failures
• Access control incidents
• Cleaning and grounds issues
• Contractor no-shows or rework
• Security or after-hours events

Portfolio Approvals

Repair quotes, contractor appointments, capex, and tenant concessions — approved with evidence attached so spend decisions do not sit in email while tenants wait.

• Repair and replacement quotes
• Contractor work authorisations
• Capex and upgrade requests
• Tenant concession approvals
• Access and security changes
• Preventative maintenance plan updates

What Portfolio Managers See Across Buildings

Building managers handle tenants and contractors. Portfolio leaders need open faults, overdue work, and repeat issues across the estate — without emailing every site for a status update.

Open Work Across the Portfolio

Every tenant request, contractor job, and building fault on one dashboard — filter by property, age, or severity to manage by exception.

Contractor and Job Verification

Photo evidence and sign-off on completed work means you settle disputes with facts, not phone calls — before tenants escalate.

Monthly Portfolio Digests

Automated summaries of overdue maintenance, repeat faults, and contractor turnaround times email to portfolio managers — no spreadsheet compilation.

Frequently Asked Questions

What is Storecall and how does it help my operations?

Storecall is a connected operations platform that brings your daily workflows — inspections, issue tracking, approvals, and reporting — into one structured system. It replaces scattered communication, spreadsheets, and manual tracking with a clear, accountable process your whole team can follow. The result: nothing gets lost, every issue has an owner, and leadership has real-time visibility without asking for it.

Who is Storecall built for?

Storecall is designed for operations, area, and compliance leaders managing multi-site or field-based teams. It's used across retail, logistics, manufacturing, food & beverage, hospitality, and facilities management — anywhere daily processes need structure, visibility, and accountability.

Does Storecall work on mobile?

Yes. Storecall runs on any modern browser — mobile, tablet, or desktop. There's nothing to install or update. Your field team can complete inspections, report issues, and submit approvals directly from their phone with photo evidence.

What can I use Storecall for?

Anything your team does repeatedly that needs structure and accountability — daily site checks, equipment inspections, safety audits, shift handovers, approval requests, maintenance rounds, or compliance reporting. If it currently lives in WhatsApp, spreadsheets, or someone's head, it probably belongs in Storecall.

What is Nova AI?

Nova AI is Storecall's built-in intelligence layer. It analyses every data point your team captures across all locations, surfaces anomalies, generates intelligent summaries, and helps you spot patterns that would be impossible to find manually. Ask it anything about your operations in plain language — and export the conversation as a PDF to share with leadership.

How does reporting with pivots work?

Storecall's reporting engine lets you slice your operational data by location, team, time period, or any custom dimension — just like pivot tables in a spreadsheet, but built from live data. Compare compliance across regions, track trends over time, and export executive-ready reports without manual data collection.

Can I track equipment and assets?

Yes. Storecall's asset management module lets you register equipment, track maintenance history, schedule servicing, and monitor asset health across all your sites. Link assets to inspections and maintenance workflows so everything stays connected.

How does Storecall handle overdue or missed items?

Automatically. Overdue submissions are flagged in dashboards, reminders are sent to responsible users, and items escalate to the next level if they're not addressed. Nothing slips through. Your team stays proactive instead of reactive.

How long does it take to get started?

Most teams are live within a week. We help you digitise your first workflows, configure your locations and teams, and ensure everyone knows how to use the system. No complex IT project required.

Can we try Storecall before subscribing?

Yes. Explore Storecall free for 30 days — no credit card required. Build workflows, invite your team, and see how it fits your operations before you commit.

Is Storecall good for audits and inspections?

Yes. Storecall is built for field audits and inspections — scored templates, photo and geotag evidence, digital signatures, scheduled recurring audits, KPI compliance scoring, and real-time multi-site dashboards. Failed items can trigger corrective workflows and escalation automatically.

Storecall vs Bindy — which is better for retail audits?

Both handle retail site inspections with photo evidence. Bindy is strong for global enterprise visual merchandising and multi-language rollouts. Storecall matches inspection execution and adds linked workflows, pivot reporting, approvals, and Nova AI — better when audit findings must trigger accountable follow-through across teams. See storecall.co.za/compare/bindy for the full comparison.

Storecall vs SafetyCulture — which is better for inspections?

Both deliver inspection-grade mobile audits with scoring and photo evidence. SafetyCulture (iAuditor) is excellent for straightforward field checklists. Storecall matches that execution and adds linked workflows, pivot reporting, approvals, and Nova AI — better when failed checks must trigger accountable follow-through across teams. See storecall.co.za/compare/safetyculture for the full comparison.

Storecall vs GoAudits — which is better for field audits?

Both score field audits with photo evidence and compliance reporting. GoAudits focuses on completing and reporting audits. Storecall matches inspection execution and adds linked workflows, escalation, pivot reporting, and Nova AI in one platform. See storecall.co.za/compare/goaudits for the full comparison.